ControlPoint Overview
LACOSTA Control Point is our cloud-based operations platform designed to give customers clear visibility into the work being performed across their facility. It allows LACOSTA to measure performance, verify scope compliance, track corrective actions, and document service execution in real time.
In complex manufacturing and regulated environments, work cannot be managed by assumption. Control Point gives LACOSTA and our customers the data, documentation, and reporting needed to ensure critical support functions are being executed consistently, safely, and to standard.
Operational Visibility Built for Complex Facilities
Manufacturing environments move quickly. Priorities shift, production needs change, audits arise, and service issues must be addressed before they create larger operational problems. LACOSTA Control Point provides a structured digital layer that helps manage these conditions with visibility and accountability.
Through Control Point, LACOSTA can configure service areas, task frequencies, audit schedules, performance standards, corrective action workflows, and customer reporting requirements around the specific needs of each facility.
This allows our teams to move from reactive service management to proactive operational control.
What LACOSTA Control Point Tracks
Control Point allows each area of a customer facility to be configured around the required scope, service cadence, and performance expectations. Depending on the site and service model, this may include:
Scope & Cadence
- Daily scope items
- Weekly scope items
- Monthly scope items
- Periodic work
- Specialty requirements
Quality & Safety
- Quality inspections
- Safety observations
- Corrective actions
- Audit results
Response & Performance
- Customer requests
- Maintenance alerts
- KPI performance
By tying service requirements to specific areas and frequencies, LACOSTA can verify that work is not only assigned, but completed, reviewed, and documented.
- Assigned
- Completed
- Reviewed
- Documented
Scope Completion & Verification
Control Point supports one of the most important parts of LACOSTA’s operating model: verifying that the agreed scope of work is being executed to standard.
Scheduled Audits
LACOSTA establishes scheduled audits for the areas we service. These audits are configured around the scope, required cadence, and performance standard for each facility.
When an audit falls below LACOSTA’s established performance standard, an issue can be automatically generated and routed to on-site leadership for corrective action.
The Closed Loop
This creates a closed-loop process:
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Work is scheduled
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Work is completed
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Work is audited
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Results are documented
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Deficiencies are identified
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Corrective action is assigned
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Resolution is tracked
The Result
The result is a service model where execution is visible, measurable, and accountable.
Real-Time Data & Documentation
Activity entered into Control Point can be time-stamped, geo-stamped, historically recorded, and reviewed for trends. This creates a clear operating record that helps verify scope compliance and support performance management over time.
- Time-stamped
- Geo-stamped
- Historically recorded
- Reviewed for trends
Control Point can be used to:
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Verify scope completion
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Track audit performance
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Monitor recurring issues
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Document corrective actions
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Review trends over time
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Support monthly customer partnership reviews
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Support internal leadership reviews
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Provide reporting for customer stakeholders
Objective Data
This gives customers confidence that performance is not being evaluated informally. It is being tracked through a structured system with objective data.
Customer Access & Engagement
Customers can be given access to appropriate portions of Control Point to improve visibility and communication.
Depending on the customer’s needs, access can allow stakeholders to:
See Activity
- Review notifications
- Monitor service activity
- Review corrective actions
Submit Requests
- Submit maintenance alerts
- Submit general service requests
- Report performance concerns
Verify Progress
- Conduct customer-side audits
- Cross-verify LACOSTA inspections
- Track issue resolution
A Transparent Partnership
This creates a more transparent partnership. Instead of relying only on periodic updates or informal communication, customers can see activity, submit requests, and verify progress through a centralized platform.
Corrective Action Management
When issues are identified, Control Point helps ensure they do not get lost in the operation.
Service concerns, failed inspections, maintenance alerts, safety observations, and customer requests can be routed through a defined workflow. This gives LACOSTA leadership visibility into what happened, where it happened, who is responsible for follow-up, and whether the issue has been resolved.
- Service concerns
- Failed inspections
- Maintenance alerts
- Safety observations
- Customer requests
Defined Workflow
Issues are routed so they do not get lost in the operation.
- What happened
- Where it happened
- Who is responsible for follow-up
- Whether the issue has been resolved
The Impact
This process:
- Improves response time
- Strengthens accountability
- Helps prevent recurring issues from becoming long-term service gaps
Reporting, Dashboards & Trend Visibility
Control Point gives LACOSTA and our customers the ability to move beyond one-time reporting.
Daily activity, audit results, issue resolution, scope completion, and service trends can be reviewed over time to identify patterns and improvement opportunities.
This information supports both- Monthly customer partnership reviews
- Internal leadership reviews
These insights help LACOSTA:
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Identify recurring service gaps
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Adjust training or staffing where needed
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Validate performance against KPIs
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Improve consistency across shifts and service areas
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Align service delivery with customer priorities
The Result
The result is a more informed, data-driven approach to facility support.
How Control Point Supports Manufacturing Environments
In manufacturing facilities, support services directly impact production readiness, safety, employee experience, and operational continuity.
- Production readiness
- Safety
- Employee experience
- Operational continuity
Critical Tasks, Under Control
Control Point helps ensure that critical facility tasks are scheduled, completed, audited, and documented across the areas LACOSTA supports.
- 01Scheduled
- 02Completed
- 03Audited
- 04Documented
Control Point provides visibility into:
- 01Work completion by area
- 02Quality inspection results
- 03Safety observations
- 04Facility maintenance issues
- 05Corrective actions
- 06Service requests
- 07KPI performance
- 08Trends across shifts and departments
For Plant Leadership
This helps plant leadership reduce uncertainty, address issues quickly, and maintain a more controlled operating environment.
How Control Point Supports Industrial Cleaning
Industrial cleaning often involves high-impact, non-routine, or technically complex work.
These tasks may be tied to:
- Shutdown windows
- Maintenance needs
- Safety requirements
- Production access
- Equipment readiness
- Facility conditions
Documented & Managed
Control Point helps document and manage industrial cleaning activity by tracking work performed, inspection results, issues identified, follow-up items, and corrective actions. This creates better visibility into what was completed and what still requires attention.
- 01Work performed
- 02Inspection results
- 03Issues identified
- 04Follow-up items
- 05Corrective actions
For industrial cleaning, Control Point supports:
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Project and task documentation
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Scheduled and periodic cleaning verification
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Safety observations
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Follow-up item tracking
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Maintenance-related issue reporting
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Before-and-after visibilityWhere applicable
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Trend review for recurring facility conditions
A Controlled Process
This helps customers maintain confidence that industrial cleaning work is being executed safely, documented clearly, and managed within a controlled process.
How Control Point Supports Sanitation
In food and regulated environments, sanitation requires more than task completion. It requires documentation, verification, traceability, and corrective action management.
- Documentation
- Verification
- Traceability
- Corrective action management
Supporting the Sanitation Program
Control Point supports sanitation programs by helping track:
- Required service cadences
- Sanitation-related inspections
- Audit results
- Corrective actions
- Customer requirements
- Performance trends
When paired with LACOSTA’s sanitation procedures and site-specific requirements, the platform helps create a more controlled and audit-ready sanitation program.
For sanitation, Control Point can support:
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Master sanitation schedule visibility
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Sanitation task verification
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ATP or other sanitation verification trackingWhere applicable
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Allergen-control task documentationWhere applicable
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Corrective action tracking
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Audit readiness
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Customer and regulatory documentation support
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Trend review for recurring sanitation concerns
Controlled Environments
This helps customers maintain controlled environments, improve documentation, and reduce the risk of missed or inconsistent sanitation activity.
Built Into the LACOSTA Operating Model
Control Point is not a standalone software tool. It is part of the LACOSTA operating model.
The platform supports how we manage service execution across people, process, safety, compliance, and continuous improvement.
- People
- Process
- Safety
- Compliance
- Continuous improvement
It connects field activity to leadership oversight, customer reporting, and performance improvement.
- Leadership oversight
- Customer reporting
- Performance improvement
The LACOSTA Way
Control Point helps LACOSTA deliver on the core principles of The LACOSTA Way:
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Standardization
Site-specific tasks, schedules, audits, and expectations are defined and documented.
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Accountability
Work is measured, verified, and routed for corrective action when needed.
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Visibility
Customers and leadership gain access to service data and performance trends.
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Compliance Support
Documentation and audit workflows support regulated and customer-specific requirements.
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Continuous Improvement
Data is reviewed to identify trends, recurring issues, and improvement opportunities.
Customer Value
LACOSTA Control Point helps customers gain:
- 01 Greater visibility into service execution
- 02 Better verification of scope compliance
- 03 Faster identification and resolution of issues
- 04 Stronger documentation and audit readiness
- 05 More consistent performance across shifts and areas
- 06 Improved communication between LACOSTA and customer teams
- 07 Data-driven insights for continuous improvement
The Result
The result is a more transparent, accountable, and controlled service program.
See what is happening across your facility—without waiting for problems to surface.
LACOSTA Control Point gives customers real-time visibility into service execution, performance trends, and corrective actions, helping ensure critical support functions are completed right, documented clearly, and continuously improved.
Talk with LACOSTA about how Control Point can support visibility, accountability, and performance across your facility.