Work Tickets – Starts the process and allows us to track the job on a daily basis. All job information is visible to our entire management and supervision team. Additions or subtractions are documented in this system with a clear audit trail.

Key Milestone Reporting – Every job is inspected by an operations manager or supervisor. Reporting is generated that is sent to the customer and to our management team – this report can include progressive pictures of the job.

Maintenance Alerts – Maintenance alerts are generated by LACOSTA and document any service issue or service request. They can also be generated by the customer thru our Customer Self Service (CSS) Portal

Project Reviews/Partnership Meetings – Project reviews conducted by the LACOSTA team where agreed-upon KPI metrics are presented to our customer contacts and key stakeholders.

LACOSTA Standards, Safety & Compliance Audits – Project Audit performed by Senior management and LACOSTA ownership to ensure we are meeting customer expectations.

Customer Satisfaction Surveys – Surveys on a per job basis are designed to be an additional medium for LACOSTA to capture unbiased site feedback to ensure our services are meeting your expectations.