Janitorial Service Success Story: How a True Partnership Makes a Big DifferenceApril 14, 2020
GE Unison Experiences the 3 Keys to a Successful Janitorial Partnership
High quality janitorial services are never really out of demand, but in the midst of efforts to contain the ongoing threat of coronavirus (COVID-19), workplace cleaning and sanitization practices to protect employees are top priority.
For many businesses, this means rethinking a practice in which understaffing, high-turnover and inconsistent cleaning quality is the status quo, and perhaps tolerated in the belief that one janitorial services provider is the same as the next.
3 Keys to a Successful Janitorial Partnership
LACOSTA clients experience a difference that often comes down to three critical factors:
- Hiring the Right People: combined with fair wages, healthcare, benefits, and advancement opportunities, we’ve honed our recruiting to find people who thrive on providing the best janitorial service; personality tests and behavioral interviewing isn’t just for management, we use these and other proprietary tools to make an ideal placement.
- Ensuring the Highest Level of Quality: a careful program of training, development and onsite supervision for clients of all sizes covers the latest cleaning and sanitization technology and practices that include daily site evaluations to ensure that expectations are met
- Meeting Internal & External Cleaning Standards: covering your requirements, regulatory standards (e.g. FDA, GMP) and adhering to CDC recommendations with daily reporting, a monthly scorecard, monthly meetings with you and your LACOSTA onsite management team, and quarterly reviews with senior leadership that includes LACOSTA ownership
The result is that you will have confidence that your facilities are clean, safe, healthy and FDA/GMP audit-ready.
You don’t have to take our word for it. Our clients can tell you from first-hand experience what it is like to make the switch to janitorial services you never have to think about.
GE Unison Example
Our client contact at Unison Industries, a unit of GE Engine Services in Ohio, was so impressed with the difference she experienced that she took time out to write to us about it.
“Since your company has taken over our cleaning service, I’ve noticed a big difference in the cleanliness of the buildings,” the client writes. “I have not had to let your staff know of any issues since then.”
As the person who hears from employees when there are issues with things like bathroom cleanliness or trash pick-up, our Unison contact was happy to report that the complaint line has gone silent since LACOSTA took over the job.
LACOSTA Onsite Supervisor Leads by Example
She credits the turnaround to the LACOSTA onsite manager, who leads by example.
“He has gone above and beyond his job duties to make sure this place is cleaned and taken care of,” the client continues. “I work all hours and I’ve seen him here from morning to night, making sure things get done.”
She adds: “He gives you guys 200% and that isn’t an exaggeration. I’ve seen him here early morning 6-7 a.m. to 10-11p.m. at night, and that’s commitment.”
The client also called out what she termed the many “extras” that the LACOSTA team provides and said the LACOSTA difference was also a topic of conversation among staff leaders at the busy manufacturing site.
“Not only are they exceeding on the day-to-day cleaning, but all the extras that they do are wonderful!” she writes.
It’s nice to hear, though we believe that having a janitorial partner that you can trust to do whatever is needed to keep your workplace in top shape means there’s no such thing as “extra.” If you’re thinking about the cleanliness of your facility, then you’ve got the wrong partner – the LACOSTA standard means you don’t have to think about it.
LACOSTA Janitorial: A Partner for Challenging Times
At LACOSTA, we partner with our clients, offering onsite management, motivated employees, and state-of-the-art cleaning equipment and processes to keep your facility clean and safe. Our janitorial team includes sanitation experts in consultation with the Center for Biocide Chemistries to ensure best practices that include the use of disinfectants approved to kill the coronavirus and other pathogens.
To ensure consistent and high-quality service, LACOSTA complies with the International Sanitary Supply Association (ISSA) and Cleaning Industry Management Standard (CIMS). Our extensive experience in FDA and GMP-regulated environments makes us an industry leader in food processing and pharmaceutical facilities.
Are you ready for a different kind of janitorial partner? Contact us for a free site evaluation or quote and see how you can benefit from a different approach to janitorial services.