About LACOSTA
LACOSTA Facility Support Services, an MBE Corporate Plus certified contractor, has been delivering quality facility services for more than 32 years, helping customers achieve and maintain safe, clean, and efficient environments. We have built a solid record of successful long term strategic partnerships with our customers by bringing innovative and sustainable solutions to their businesses year over year with our process driven approach to create flawless operational delivery.
Our Services
Janitorial
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Industrial Projects & Coatings
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Managed Labor
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Sanitation
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Our Fundamental Principles
We operate based on three fundamental principles: the importance of people, process, and productivity. It’s our people and the LACOSTA processes that they utilize that allow us to achieve the productivity levels that set us apart from our competition, and support our customers and the communities that we serve. Every LACOSTA employee exemplifies LACOSTA’s core values while performing their work: outstanding customer service, constantly improving, mutual accountability, passion to excel, integrity, outstanding citizenship and teamwork.
The LACOSTA Way
Our employees and services are managed by LACOSTA. We own all services, hiring and training responsibilities. Our model assures that there is no risk of co-employment for our customers.
SAFETY IS OUR PRIORITY
LACOSTA has one of the highest safety ratings in the country because we drive a culture of high safety standards, reducing our and our customers’ liability and costs.
Our Safety and Health Management Program encompasses three key areas of Safety Practice: Training, Risk Mitigation and Risk Management. Our Safety Program is managed and regularly updated by our dedicated Safety Compliance Officer and Safety Program Coordinator, ensuring compliance with all state and federal laws, and safe operations for our employees.
Operational Delivery
LACOSTA provides our customers the total best value in facility support services. Our systematic approach to operational excellence drives high performance in all our processes, which are grounded in our solutions-based methodology and levels of standard operating procedures. Our operational excellence model ensures consistently high levels of quality, efficiency and productivity. Our safety program and safety record are the best in the industry.
Safety
Without a doubt, the safety and well-being of our team members, our customers and the environments we work in is one of the most important aspects of our Operational Excellence model. Our 52 week safety program is a LACOSTA standard that enables us to drive consistent safety training to every team member at every job site, every week. We incorporate all site related safety requirements into our safety program and regularly work with our customers to facilitate best practice solutions to minimize risk and lower safety related costs, including BOS, STA, and site safety audits.
Delivery
Our delivery strategy can be summed up in two words: standards and process. Experience shows that creating and implementing easy-to-follow processes is the best way to achieve consistent and reliable results. We begin every operational implementation with our dependable SOP platform and relentlessly focus on process customization and improvement within your facility. To reinforce the importance of following our process, we post visual work instructions in approved areas that visually remind our team members of the correct way to execute a critical function.
Quality & Compliance
Great team members and effective processes make it easy to implement measures that ensure quality and compliance. We gather feedback from our customers to develop a scorecard that includes the key performance indicators (KPIs) most important to your operational success. Our supervision and management teams regularly audit the quality and efficiency of our services and inspect the components associated with the established scorecard metrics. Each month we consolidate the data for visibility and accountability, and present the information to your key stakeholders.
Technology
Operational Excellence is our ability to “force multiply” with innovative technology. Whether we utilize the most efficient vacuuming equipment to increase productivity in janitorial settings, proactively recruit and prevent labor outages with real-time team member attendance reporting, provide the ability for our customers and our management to generate cases that can be tracked to resolution, or provide at-home training opportunities through our Learning Management System, technology allows us to better operate and better serve customers across the country.
Continuous Improvement
At LACOSTA, excellence drives continuous improvement. This is why we constantly evaluate and improve each of the five processes above, in order to provide measurable results for our customers.
Our Workforce Development and Delivery System processes provide a complete managed solution, from our aggressive recruiting and rigorous screening, to hiring, payroll, supervising and transitioning. We assume these responsibilities allowing our customers to significantly decrease their administrative costs and concentrate on their core business functions.
In order to provide customers with assurance and deliver the highest levels of quality and productivity, we utilize a collaboration of our Safety, Quality & Compliance, and Technology processes, integrated with our standard operating procedures.
Proper training and safety processes significantly reduce liability while creating a safe and efficient work environment. This establishes a foundation for quality, allowing us to accurately assess service levels, analyze efficiencies, and develop cost-effective improvement plans, provided by our site-specific Quality Management Program.
Utilizing technology and the LEAN Principles allows LACOSTA to deliver critical information to the customer in real-time, providing a framework for validation of our processes and procedures, as well as outcome.
When can the LACOSTA management team show you how using our Operational Excellence Model can help you drive value within your company?